Home Health
Reimagining Logistics for Home Health
Patients have never had more choices for home health care. Supplies, medicine and other patient-critical items that are lost or damaged can result in patient harm, clinical downtime, and a significant decrease in patient trust and satisfaction. Patients expect best-in-class care. As an extension of your team, your logistics partner needs to be professional and dependable.
Home care providers count on MedSpeed to professionally serve their patients. Here’s why.
Professional Extension of Your Team
Our LSRs or Logistics Service Representatives, (MedSpeed’s term for our drivers) deliver exceptional customer service at every stop.
- Every LSR completes a 20-day certification course, with a large focus on customer service, to ensure they are professional representatives of you and us.
- Our LSRs drive branded, MedSpeed owned vehicles. They are outfitted with a MedSpeed uniform, MedSpeed badge and carry a branded bag.
- Our driving safety program that makes sure our LSRs help keep our communities safe.
Top of the Line Quality
Your patients are expecting the right item to be delivered to the right place at the right time. Our custom technology, employee team structure and unique quality program enable us to give our customers peace of mind.
- Each LSR starts and ends their day at the local hub and these MedSpeeders are managed by a highly trained team of managers and operations supervisors.
- Each LSR uses our latest technology to ensure each item gets to the right place at the right time.
Full Transparency
A MedSpeed partnership includes full transparency and easier control.
- Our customer portal enables you and your team to track items and easily order service online.
- Our 24/7 control center oversees each route in real time. These MedSpeeders are always there for our LSRs and our clients.
- Our team of analytic experts creates custom reports with clear visuals of the transportation network and where they have discovered optimization opportunities.
Strong Support with Ongoing Agility
We build connected networks that can expand rapidly.
- Our team of analytics experts creates an optimal and custom network that can integrate deliveries across functions (pharmacy, DME, respiratory, therapy, infusion) to simplify and improve the patient experience.
- Our team holds reoccurring meetings with each customer to constantly optimize the network, review custom reports, align with future goals, and explore cost-saving options.
We can support you to deliver the best home care
We are more than drivers. We are MedSpeeders.