The true value of last-mile logistics in healthcare

A high-quality, last-mile logistics partner can save healthcare organizations millions annually.

For many hospitals and labs, the cost of fixing courier errors—lost specimens, delayed deliveries, damaged materials—often exceeds the cost of the courier itself. These hidden expenses drain budgets, disrupt workflows and diminish patient care and trust.

In our new white paper with L.E.K. Consulting Group, we dive into where these losses occur and how a top-tier medical logistics partner can dramatically reduce them. Based on in-depth research and interviews with industry experts, this report reveals how improved logistics isn’t just a cost-cutting measure—it’s a springboard for better patient care and stronger health system and lab performance.

Inside, you’ll learn:

• How last-mile logistics affects virtually every area of healthcare organizations, yet they rarely assess the hidden clinical impact of poor performance
• How the cost of courier errors adds up across three key areas: direct remediation, clinical productivity, and risk and liability
• The cost of mishandled specimens alone for an average-sized health system as well as why the total financial burden is even higher
• The frequency and cost of cancelled procedures as a result of courier errors, and the direct impact on patient experience and clinician satisfaction

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