What we learned when a customer didn’t renew (and came back within a week)

Recently, MedSpeed lost an RFP to renew our work with a valued customer. Within a week of the new vendor taking over the service, that customer asked us to return – and to do so with urgency.

Let me tell you the story.

A few months ago, MedSpeed got the phone call that we were not being renewed, something we have only experienced three times in our history. This news really, really hurt. But we did our best to shake it off and commit to learning from the pain. Taking this positive thought forward, we operated with excellence until our final day, at which point we shut down and dismantled our local operations.

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Building the Ship While Sailing the COVID-19 Tidal Wave: CHI Franciscan

CHI Franciscan, based in Tacoma, WA, found itself in the epicenter of the country’s first outbreak. Tracy Bradfield, the system’s Laboratory Director, oversees the labs at eight hospitals that process over 400,000 tests a month. She sat down with 4Sight Health’s Dave Johnson to discuss how they had to rapidly develop a plan to manage the overwhelming test needs and their preparation for future health emergencies.

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Lessons from COVID: How It Made Virtua Health’s Supply Chain Stronger

As was true across the healthcare space, the pandemic challenged the supply chain of our client, Virtua Health.  Based in Marlton, N.J., Virtua found itself on the frontlines of the early COVID surge in the New York Tri-State area last spring.

Virtua’s AVP of support services, Bill Christie, runs the system’s supply chain operations for over 200 different care sites. He recently sat down with 4sight Health to talk about how his organization was able to pivot to meet the overwhelming demands of the pandemic. From assembling ventilators in house, to utilizing shipping containers to store additional inventory, the article recaps some of the extraordinary things the Virtua team did last year, as well as Bill’s lessons learned.

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Illuminating the Impact on Care Delivery

The events of this past year have compelled reflection on MedSpeed’s role in healthcare and our impact on patients. Most days, it can be hard to see that impact in a tangible way. Even watching our MedSpeeders moving crates of PPE, bags of specimens or totes of pharma, our effect on the care continuum can lie below the surface.

But over the course of a severe January and February, there have been a number of incredible stories that illuminated the effect our team has on care delivery.

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Chicago Booth Entrepreneurial Distinguished Alumni Award

By MedSpeed

Yesterday, the University of Chicago Booth School of Business announced that our CEO, and the usual author of this blog, Jake Crampton, received the Chicago Booth Entrepreneurial Distinguished Alumni Award. The award recognizes an individual “who has demonstrated professional achievement of the highest caliber in the management of an enterprise.” It is particularly special as it is a milestone in a journey that began more than 20 years ago at Chicago Booth.

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One Team

During this year of immense hardships and endless unknowns, we have all come together – communities, health systems, laboratories, patients, families, frontline workers – to fight tooth and nail against this ruthless pandemic. Each shift in momentum and every small step forward allows all of us to see a bit more light at the end of the tunnel.

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Season of Thanks

Today, on the day before Thanksgiving, I can’t help but be a bit reflective. This is true every year, but especially so this one.  We all (not to mention our families, organizations, communities, etc.) have been challenged like never before.  That also makes it a year where those things for which we are grateful are especially pronounced.

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Quality Must Always Be Front and Center

By Wes Crampton, COO

At MedSpeed, we take our role in healthcare seriously. We understand each item must be delivered to the right place at the right time for providers to care for patients. This point has never been clearer to me than in 2020. Supporting our customers as they implement massive testing strategies, distribute PPE and reallocate equipment and pharmaceuticals has challenged MedSpeeders to assure the very highest levels of performance.

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Celebrating National Health Care Supply Chain Week

This week, October 4-10, is designated by AHRMM as National Health Care Supply Chain Week. It is so designated, among other reasons, to allow for recognition and appreciation of the healthcare supply chain professionals who, in their work, enable healthcare to carry out its vital mission. The purpose of today’s blog, first and foremost, is for MedSpeed to join in that chorus of appreciation. Thank you supply chain professionals for all you do!

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