What we learned when a customer didn’t renew (and came back within a week)

Recently, MedSpeed lost an RFP to renew our work with a valued customer. Within a week of the new vendor taking over the service, that customer asked us to return – and to do so with urgency.

Let me tell you the story.

A few months ago, MedSpeed got the phone call that we were not being renewed, something we have only experienced three times in our history. This news really, really hurt. But we did our best to shake it off and commit to learning from the pain. Taking this positive thought forward, we operated with excellence until our final day, at which point we shut down and dismantled our local operations.

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What Do Healthcare Supply Chain Managers Think? Excerpts from a Focus Group of Supply Chain Leaders

Two weeks ago, members of my senior management team and I traveled to Orlando to attend the 2012 Spring IDN Summit. Before the summit officially kicked off, I sat down with supply chain leaders at some of the top healthcare organizations in the country to get their insight and feedback about their healthcare transportation needs. The conversation was fast and furious and a number of themes emerged. (Italicized comments below were contributed by participants and taken directly from a transcript of our session together.)

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