What we learned when a customer didn’t renew (and came back within a week)

Recently, MedSpeed lost an RFP to renew our work with a valued customer. Within a week of the new vendor taking over the service, that customer asked us to return – and to do so with urgency.

Let me tell you the story.

A few months ago, MedSpeed got the phone call that we were not being renewed, something we have only experienced three times in our history. This news really, really hurt. But we did our best to shake it off and commit to learning from the pain. Taking this positive thought forward, we operated with excellence until our final day, at which point we shut down and dismantled our local operations.

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One Team

During this year of immense hardships and endless unknowns, we have all come together – communities, health systems, laboratories, patients, families, frontline workers – to fight tooth and nail against this ruthless pandemic. Each shift in momentum and every small step forward allows all of us to see a bit more light at the end of the tunnel.

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