Driving Results Blog

By Jake Crampton

The Driving Results Blog is a space for MedSpeed’s CEO, Jake Crampton, to share insights about a variety of healthcare topics. Occasionally, other members of the MedSpeed leadership team will use this space to discuss matters of particular importance to them.





Logistics are Mission-Critical to the Lab of the Future

I had a great experience at last week’s Executive War College on Lab and Pathology Management, highlighted by the opportunity to moderate a panel about next-level logistics infrastructure that enable the lab of the future.

During the session, Aaron Maixner, operations administrator for the Department of Laboratory Medicine and Pathology at the Mayo Clinic Health System; Khosrow Shotorbani, the executive director, founder and chief executive officer of Lab 2.0 Strategic Services; and Sam Terese, chief executive officer and president of Alverno Laboratories covered how their logistics networks have advanced with their lab’s growth and improve operational efficiency and patient care. Some key outtakes of that discussion included:

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Overcoming the reluctance to outsource transportation management

I am attending the Executive War College on Lab and Pathology Management in New Orleans next week and I couldn’t be more excited. First, I am eager to see and learn from great lab minds from around the country. Second, I will be moderating a panel of incredible thought leaders from Alverno Laboratories, Avera Health System and Mayo Clinic Health System who will discuss how they have taken on the process of developing a next-level logistics infrastructure to enable the lab of the future.

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Becker’s Hospital Review 10th Annual Meeting: We’ll be there, will you?

For the past several years, members of the MedSpeed executive team and I have attended the Becker’s Hospital Review annual meetings. This year, their tenth, is no exception.

The annual meeting brings together more than 4000 attendees from hospitals and health systems across the country. There’s always lots to learn from having so many healthcare leaders in one place.

This year, on the first day of the conference, April 1, I am honored to be participating on two different panels.

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MedSpeed is on the Move

I am excited to announce that MedSpeed’s Chicago-area operations and central support team recently moved to a new location to better accommodate our growing teams. After years of working in nearby, but separate locations, we are now together in a 40,000 square foot, stand-alone building.

This new location is designed to foster collaboration and camaraderie and I couldn’t be more enthusiastic about that. I am also extremely appreciative of our incredible team of MedSpeeders and the trust and confidence of our customers who’ve fostered our growth that made this move necessary.

Thanks to everyone who has made MedSpeed what it is today!

Supply Chain Is Strategic. Period.

You’ve read it here, and you’ve heard me say it repeatedly: supply chain (and healthcare transportation) should not be viewed through a transactional lens because done right, it is a strategic asset.

It was very gratifying, therefore, to read the same sentiment from John Kupice, CEO of H-Source, in Healthcare Finance’s 7 supply chain predictions for healthcare in 2019: “Supply chain is viewed today as a transactional model. That view needs to shift to one of strategy.”

I couldn’t agree more.

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Improve the Patient Experience; Improve the Bottom Line

Patient experience is at the top of the “to do” list for healthcare organizations, and of course, with good reason. Not only because it’s part of the Triple Aim, but also because as patients see themselves more and more as consumers, when they make healthcare choices, they are going to choose people and places that prioritize them.

Recently, I read “Why Improving the Patient Experience Is Vital for the Health Care Industry” in Harvard Business Review. According to the article, estimates show that in the U.S., active patient choices can impact more than 60 percent of health care spending. And with U.S. healthcare spending in the trillions of dollars, that’s a lot of money riding on patient choice.

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Another Perspective on Healthcare M&A

I have read and have often written quite a bit about healthcare mergers and acquisitions from the industry perspective. I, for one, happen to believe that done correctly, they are good for the industry as scale can enable more efficiency and productivity.

A new national survey, albeit from the Large Urology Group Practice Association (LUGPA) with a potential vested interest, provides the patient perspective, which is not as optimistic.

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Alive with opportunities

We’re a dynamic company and we’re experiencing tremendous growth and expansion. That growth means that opportunities for our team of MedSpeeders are growing too.

We value the hard work of our team and try to provide ample opportunities for job growth within our company. If there are MedSpeeders who want to relocate, they can take their experience from one of our current markets and help grow new markets.

It’s just good business. When we do a good job of supporting our team members, great things can happen.

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Delivering health

From an outside viewpoint, it might be easy to see MedSpeed as the cog that gets items delivered within a healthcare organizations. But what we do goes far beyond than that.

As a healthcare intra-company logistics company, we’re not merely delivering objects. What we deliver affects patients and their health. We understand the enormity of what we do, and the trust placed in us.

What we deliver is health, by connecting patients, providers & their communities.

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