Delivering health means delivering good health outcomes for patients

Even with the best of intentions, mistakes happen at every healthcare organization, and the health of patients can be impacted.

In a survey conducted earlier this year by American Nurse Journal, the official journal of the American Nurses Association, 353 nurse respondents indicated that:

  • 56% have had to reschedule a patient procedure in the past year
  • 72% said a medical courier delay or error impacts their ability to provide patient care at least once a month
  • 65% have had to collect additional specimens/samples for testing
  • 20% have had to collect an additional specimen/sample for testing so often that in the past year they’ve done so “more than 5 times” or “too many to count”
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Improve the Patient Experience; Improve the Bottom Line

Patient experience is at the top of the “to do” list for healthcare organizations, and of course, with good reason. Not only because it’s part of the Triple Aim, but also because as patients see themselves more and more as consumers, when they make healthcare choices, they are going to choose people and places that prioritize them.

Recently, I read “Why Improving the Patient Experience Is Vital for the Health Care Industry” in Harvard Business Review. According to the article, estimates show that in the U.S., active patient choices can impact more than 60 percent of health care spending. And with U.S. healthcare spending in the trillions of dollars, that’s a lot of money riding on patient choice.

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