Patient Experience

Why Every Week Should be Patient Recognition Week

Patients are (and should be) the basis for everything we do in healthcare. But in some ways, that wasn’t always so.

Twenty-five years ago, John O’Malley created Patient Recognition Week—which falls in this first week in February. Healthcare worker O’Malley felt it was important to recognize the many patients that healthcare workers cared for. His goal was to ensure that patients were recognized as the single most important aspect of healthcare.

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Improve the Patient Experience; Improve the Bottom Line

Patient experience is at the top of the “to do” list for healthcare organizations, and of course, with good reason. Not only because it’s part of the Triple Aim, but also because as patients see themselves more and more as consumers, when they make healthcare choices, they are going to choose people and places that prioritize them.

Recently, I read “Why Improving the Patient Experience Is Vital for the Health Care Industry” in Harvard Business Review. According to the article, estimates show that in the U.S., active patient choices can impact more than 60 percent of health care spending. And with U.S. healthcare spending in the trillions of dollars, that’s a lot of money riding on patient choice.

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