ISO and Taking Better Care of Patients

ISO is the International Organization for Standardization, an independent organization with a membership of 163 national standards bodies that brings together experts to share knowledge and develop voluntary, consensus-based, market relevant international standards that support innovation and provide solutions to global challenges. ISO-certification is something we pursued as an organization because of the value it brings to us and our clients. It means we meet quality and reliability standards that reduce costs by minimizing waste and errors AND increase productivity.

Recently, Sentara Healthcare—a 12-hospital system, based in Virginia and North Carolina—adopted quality-management principles across its system that are based on a specific standard ISO 9001—continual improvement. Hospitals & Health Networks notes that the system is one of the first to take a system-focused approach using the non-healthcare-originated ISO 9001 standards.

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